Global Logistics Provider Cuts Document Handling Time by 80%
A regional logistics provider processed thousands of delivery orders and packing lists every week — all by hand. The manual workload slowed dispatch and tied up warehouse staff during peak periods.
The challenge
Documents arrived in dozens of carrier-specific formats. Template-based tools could not keep up, so the team rekeyed everything manually, introducing reconciliation errors.
The solution
The provider deployed MYSG SECURE to capture delivery orders and packing lists automatically. The AI extracted consignee details, SKUs, quantities, and weights across every layout, then validated items against order data.
The results
Within weeks, document handling time dropped by 80%, extraction accuracy reached 99%, and dispatch ran three times faster — without adding headcount.
The team now spends its time on exceptions and customer service instead of typing.